WHY INDIGO BLINDS
Lifetime Service Guarantee
Protect your investment by using the only Blinds and Shades company that has a Life-time Service Guarantee.
Why wouldn’t you service a life-time warranty? The industry standard is 3 to 5 years! Companies want to have you purchase new custom window coverings every 5 to 7 years and without servicing them they are leaving their customers high and dry. We even help competitor’s clients with their issues by contacting and working directly with the manufacturers until resolution. This is why we have handpicked our manufacturing partners as not all are created equal when it comes to warranties and support.
We choose only the highest quality manufacturers that share our vision of providing quality products and who care about their customers. Express Warranties with respect to the blinds / shades you are purchasing from Indigo Blinds are provided to you directly by the manufacturer of these products and are incorporated into your order. We will always supply the products specific warranty details.
Always discuss warranties with our experts before finalizing your purchase.
GRABER LIMITED LIFETIME WARRANTY
Our main manufacturer for blinds and shades provide a limited lifetime warranty with their products.
“Since 1939, Graber has consistently held a high standard of quality for both products and service, ensuring you find the perfect, premium window treatments for your style and needs. The Graber Limited Lifetime Warranty represents a dedication to your complete satisfaction—ensuring a lifetime of beauty, excellence, and service when you need it most.“
If you have purchased a Graber product through Indigo Blinds, we will provide you with all of the information below with your product.
COVERED BY THE GRABER WARRANTY
- Original defects in materials or workmanship for as long as the original purchaser owns the product (unless shorter periods are noted below), assuming the product was properly installed
- All internal mechanisms, components, and brackets
- For three (3) years from the date of purchase: operating cords, pleated shades without looped tape, 2″ horizontal vinyl blinds slats, and vertical blinds vanes
- For five (5) years from date of purchase: motorization components and accessories (batteries not included), draperies, fabric covered cornices and valances, soft shades and accessories, exterior solar shades (provided they are fully raised during inclement weather and windy conditions)
- Repairs under this warranty will be made with like or similar parts
NOT COVERED BY THE GRABER WARRANTY
- Normal wear and tear
- Damage caused by abuse, accidents, alterations, misuse; failure to follow instructions for measurement, installation, use, cleaning, or maintenance
- Discoloration, fading, cracking, shrinking, or stretching caused by long exposure to direct sunlight
- Slight color variation; natural variations in color, grain, or weave of natural materials
- Slight warpage of wood blinds or shutters; excessive warpage caused by high humidity
- Shipping or labor costs incurred by taking product down, re-measuring, or re-installation
- Unfinished cornices and valances; Palladian shelves
- Fabric used for “Customer’s Own Material” orders
VITALE WARRANTY COVERAGE
| Product | Warranty |
|---|---|
| Custom Cellular Shades | • Limited Lifetime • 3 Years on Cords • 5 Years on Motorization Components & Accessories |
| Basic Cellular Shades | • 5 Years |
| Solar & Roller Shades | • Limited • 5 Years on Motorization Components & Accessories • 10 Years on Clutches |
| Vinyl Blinds | • 5 Years |
| Faux Wood Blinds | • 3 Years |
| Vertical Blinds | • 3 Years on Vanes • 5 Years on Headrails |
If you have purchased a Vitale product through Indigo Blinds, we will provide you with all of the information below with your product.
COVERED BY THE VITALE WARRANTY
- Original defects in materials or workmanship for as long as the original purchaser owns the product (unless shorter periods are noted above), assuming the product was properly installed
- All internal mechanisms, components, and brackets
- Repairs under this warranty will be made with like or similar parts
NOT COVERED BY THE VITALE WARRANTY
- Normal wear and tear
- Damage caused by abuse, accidents, alterations, misuse; failure to follow instructions for measurement, installation, use, cleaning, or maintenance
- Discoloration, fading, cracking, shrinking, or stretching caused by long exposure to direct sunlight
- Shipping or labor costs incurred by taking product down, re-measuring, or re-installation
INDIGO BLINDS ITSELF DISCLAIMS ANY EXPRESS WARRANTY AND/ OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH REGARD TO THE GOODS YOU ARE PURCHASING.
